krikey Privacy Policy

01 Introduction and Scope

This Privacy Policy ("Policy") applies to all services, websites, and mobile applications of the krikey platform. The purpose of this Policy is to clearly inform you about what types of personal information we collect, how it is used, who it is shared with, and what rights you have over your information.

By registering on krikey or starting to use its services, you are considered to have accepted the terms of this Policy. Our Terms and Conditions should be read together with this Policy, as both documents together form the complete description of our legal relationship with members.

This Policy has been prepared in accordance with applicable data protection regulations in Bangladesh. We follow internationally recognised practices in data protection.

02 Information Collection

2.1 — Information You Provide Directly

krikey collects information you provide directly during registration, login, or use of services. This includes:

• Full name, date of birth, and national ID details (for identity verification)
• Email address and mobile number
• Username and password (stored in encrypted form)
• Financial transaction details — bKash, Nagad, Rocket, or Upay numbers and transaction records
• Any additional information provided when contacting customer support

2.2 — Automatically Collected Information

When you use the krikey platform, certain information is collected automatically. This includes device type, operating system, browser information, IP address, click patterns, and page visit duration.

• Session logs and platform navigation data
• Gaming activity data — bet amounts, game types, win and loss history
• Device identification number (Device ID)

2.3 — Information Received from Third Parties

To complete identity verification and prevent fraud, we may receive certain information through trusted third parties where necessary. However, the use of such information always remains within the scope of this Policy.

03 Purpose of Information Use

krikey uses collected information only for specific and legitimate purposes. Those purposes are set out in detail below:

• Account Management: Verifying registration, securing login, and keeping your account active.
• Transaction Processing: Completing deposits and withdrawals smoothly and maintaining financial records.
• Service Improvement: Analysing user experience to improve games, bonuses, and service quality.
• Communication: Sending important notifications, transaction confirmations, and providing support.
• Fraud and Responsible Gaming Monitoring: Detecting unusual activity to protect members and implement the responsible gaming policy.
• Marketing Communications: Sending relevant offers and promotional information subject to your consent.

04 Sharing Information with Third Parties

We share your personal information with third parties only in the circumstances below. Outside of these, no information is given to third parties without your consent.

4.1 — Service Partners

Limited information is shared with our trusted partners for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technology services to carry out operations. These partners may only use the information for their designated tasks and are themselves bound by confidentiality terms.

4.2 — Legal Obligations

If krikey is required to disclose information in response to a valid legal order, court order, or request from a government authority, it will be obliged to provide that information.

4.3 — Business Transfers

In the event of a business merger or acquisition, your information may be transferred to the new operating entity. In such a case, you will be notified in advance and the terms of this Policy will continue to apply.

4.4 — Game Providers

Gameplay-related data (bet amounts, games selected, session duration) may be sent to our game providers including Evolution, Pragmatic Play Live, JILI, and PG Soft to ensure fair gameplay. This data is not linked to personally identifying information and shared with third parties for marketing purposes.

05 Cookies and Tracking

The krikey platform uses cookies and similar technologies. These are small data files stored on your device that help improve your service experience.

5.1 — Essential Cookies

These cookies are essential for keeping login sessions active, verifying security tokens, and running core services correctly. They cannot be disabled.

5.2 — Analytics Cookies

These cookies are used to analyse patterns of service usage. They do not identify you personally but build a picture of overall user behaviour.

5.3 — Preference Cookies

These cookies remain active to remember your language preference, display settings, and other personal configurations. You can manage them from your browser settings.

06 Data Storage and Security

Protecting your information is one of krikey's highest priorities. We maintain technical and organisational security measures in line with industry standards.

6.1 — Technical Security

• All data transfers are secured through SSL/TLS encryption
• Passwords are stored using bcrypt hashing — no staff member can view the actual password
• Sensitive information is stored with an additional layer of encryption
• Regular security audits and vulnerability assessments are conducted
• Two-factor authentication (OTP-based) is available for members

6.2 — Data Retention Period

Data for active accounts is retained for as long as the account remains active. Financial transaction records are retained for a defined period after account closure as required by law. Gameplay logs are generally kept for a set period after closure, then securely deleted.

6.3 — Response to a Data Breach

If a data breach occurs for any reason, krikey will notify affected members as quickly as possible and take the necessary remedial action.

07 Your Rights

You have a number of rights over your own personal information, which krikey always respects. You can visit our FAQ section to learn more about these rights.

• Access: You have the right to know what information we hold about you and to request a copy.
• Correction: If you believe any of your information is incorrect or incomplete, you can request that it be corrected.
• Deletion: In certain circumstances you can request that your information be deleted, though some information may be required to be retained due to legal obligations.
• Restriction of Processing: You can request that the use of your information be limited to specific purposes.
• Withdrawal of Marketing Communications: You can request at any time that promotional messages stop being sent to you.
• Data Portability: You can request to receive your information in a structured, readable format.

To exercise any of these rights, please contact our customer support team. Upon receiving a request, we will endeavour to respond within a reasonable time.

08 Protection of Minors

krikey strictly prohibits membership and use of services by anyone under the age of 21. This platform is for adults (21+) only.

If we become aware that a minor has provided information, we will delete that information immediately and close the associated account. For more details on the protection of minors, please visit our responsible gaming page.

09 Policy Changes

krikey reserves the right to amend this Privacy Policy as needed. If any significant changes are made to the Policy, we will inform you in the following ways:

• A notification will be sent to your registered email address
• A notification will be displayed when you log in to the platform
• The "Last Updated" date at the top of this page will be updated

Continuing to use the platform after receiving notice of changes will be taken as acceptance of the revised Policy. If you object to any change, the option to close your account will always be available.

Minor changes (spelling corrections or clarifications) may not be announced separately, but the date will be kept updated.