For players 21 and above

Responsible Gaming Commitment

krikey believes that entertainment is truly enjoyable only when it is experienced consciously and within one's own limits. Your safety is our responsibility.

Online gaming is a leisure activity — and it stays positive only when a player participates consciously and within their financial means. krikey never takes this lightly. Only individuals aged 21 years or older may open an account and play on our platform.

Our Terms and Conditions clearly state that access by minors is strictly prohibited and that krikey reserves the right to investigate any suspicious account. We want every player to see gaming as a way to spend time, not as a source of income.

If you feel that gaming habits are harming you or your family, please read our FAQ and use the tools provided below. Our support team is available seven days a week, twenty-four hours a day.

21+

For Adults Only

The minimum age to register and play on krikey is 21. Minors may not use this platform under any circumstances. We make no exceptions on age verification.

Tools to Protect Yourself

Session Time Limit

Automatically log out after a set period. You can decide in advance how long you want to play — then the platform will remind you.

Deposit Limit

Set a maximum deposit amount on a daily, weekly, or monthly basis. Lowering a limit takes effect immediately; a waiting period applies for increases.

Self-Exclusion

You can request that your account be suspended for a set period or permanently. During this time, no promotional communications will be sent to you either.

Gaming History Review

View the complete history of deposits, withdrawals, and game sessions on your account. This is an effective way to understand your own habits.

Bonus Opt-Out

You can opt out of all bonus offers if you choose. This will stop promotional messages and automatic bonus credits.

Cool-off Period

Take a temporary break for 7 or 30 days. You will not be able to log in during this time, but your account and balance will remain safe.

To use these tools or change your settings, contact our support team directly via live chat. Our team is always ready to assist in Bengali.

Warning Signs

Behavioural Signs

  • Returning to play repeatedly to recover lost money and increasing bets each time.
  • Trying to stop playing but being unable to do so.
  • Hiding gaming habits from family or friends.
  • Neglecting other responsibilities — work, studies, family — to keep playing.

Financial and Emotional Signs

  • Borrowing money or dipping into savings beyond the set budget.
  • Feeling excessive anxiety, anger, or depression after losing.
  • Experiencing problems with sleep, eating, or concentration.
  • Seeing gaming as the only way to relieve stress.

If one or more of the signs above appear in your life, it is not a sign of weakness — it is a clear indication that it is time to seek support. krikey is committed to standing by you.

Ask Yourself

Ask yourself the questions below. If most of your answers are "yes", consider seeking support seriously.

Do I often spend more time or money on gaming than I planned?
Have I ever borrowed money or broken into savings to win at gaming?
Have my family or close ones expressed concern about my gaming habits?
After a loss, do I place bigger bets to try to win the money back?
Do I feel restless or irritable when I cannot play?
Is gaming having a negative effect on my work, studies, or relationships?
Please note: These questions are not a substitute for a professional diagnosis. If three or more answers are "yes", you should speak with a professional counsellor.

How to Get Support

krikey Live Chat Support

Our support team is available seven days a week, twenty-four hours a day to respond in Bengali and English. Request a limit or self-exclusion directly through live chat.

Support from Family and Trusted Ones

A close family member or trusted friend is often the first to notice a change. Talk to them openly — this is the first and important step toward recovery.

Professional Counselling Services

Mental health specialists and addiction counsellors provide support in confidence. You can reach out to government and private mental health service providers in Bangladesh.

krikey's Commitment to Responsible Gaming

As stated on our About Us page, krikey, as an entertainment platform, places the wellbeing of its users above all else. Our key commitments are listed below.

Age Verification

Age is verified at registration. Additional documents may be requested in suspicious cases, and accounts of minors are closed immediately.

Data Protection

Your personal and financial information is secured through SSL encryption. We never sell your information to third parties.

Risk Monitoring

Our system automatically detects unusual betting patterns, and where necessary our team contacts the player directly.

Team Training

Members of our support team are trained in responsible gaming and are prepared to provide the right assistance in critical situations.

Protection for Voluntary Self-Excluders

No marketing messages are sent to players who have requested self-exclusion, and logging in is not possible until the exclusion period ends.

Frequently Asked Questions

Contact our support team via live chat or email. Tell them how long you want to be excluded — temporarily (7 days, 30 days, 6 months) or permanently. Once the request is received, the account is closed promptly.

Your account balance remains safe during the exclusion period. If you need to withdraw while exclusion is active, contact the support team — they will assist you through the process.

Lowering a limit takes effect immediately. To increase a limit, a set waiting period applies — this is intentional, to prevent rushed decisions. Contact our support team for details.

Do not share your password with anyone and do not leave your device without logging out. If there are children or teenagers at home, use a PIN or biometric lock on your device. krikey never takes responsibility for underage use of an account — that responsibility lies with the account holder.

Yes, gaming or betting addiction is a recognised mental health condition and it is treatable. Many people have returned to a healthy life through professional counselling, behavioural therapy, and support groups. Seeking help is an act of courage.

Talk to them with empathy rather than judgment. If they are willing to change, let them know about krikey's support channels, and if needed, reach out to a professional counsellor together. Your presence and support matter greatly.

Contact Us

24/7 Support — in Bengali and English

For any question about responsible gaming, a request to set limits, or an urgent self-exclusion, contact us directly via live chat. Support is also available by email.

Email: [email protected]

In accordance with our Privacy Policy, all communications related to responsible gaming are kept completely confidential. Your information will never be shared with third parties.