krikey FAQ — Answers to All Your Questions

After successfully submitting a withdrawal request at krikey, the money generally arrives in your bKash, Nagad, Rocket or Upay wallet within 5 to 30 minutes. Most of the time the process is even faster. If 30 minutes have passed, please notify the support team.

A "Pending" withdrawal means the request is being verified. This is usually completed quickly. However, if it remains pending for more than 30 minutes, log in at krikey Login, check your transaction history, and contact support chat with your request ID.

No, withdrawals at krikey can only be made to a mobile wallet registered in your own name. Whether you use bKash, Nagad, Rocket or Upay, the account name and wallet name must match. If you send to someone else's number, the request may be cancelled.

Bonus money cannot be withdrawn directly — you must first meet the wagering requirement. For example: if you deposit ৳1,000 you will receive a 120% bonus of ৳1,200, and to withdraw the bonus you must wager ৳1,200 × 20 = ৳24,000. Read the terms and conditions for the specific bonus requirements.

The minimum withdrawal amount at krikey is ৳500. This limit applies equally to all methods — bKash, Nagad, Rocket and Upay. If your balance is below ৳500, you will not be able to submit a withdrawal request, so make sure you have enough balance before requesting.

Log in to your krikey account, go to the "Withdraw" option, select Nagad, and enter your Nagad number registered in your own name. Enter the amount (minimum ৳500) and confirm the request. The money usually arrives in your Nagad account within 5–30 minutes.

To sign up at krikey you need an active mobile number, a username and a strong password. OTP verification is required during registration. Please note that anyone under 21 years of age cannot open an account at krikey. The entire process takes just a few minutes.

On a new device, go to the krikey Login page and log in with your username and password. For security, OTP verification may be required — enter the code sent to your registered mobile number. If you have forgotten your password, click the "Forgot password?" link to reset it.

After logging in, you can change your email and some basic details in the profile settings. Changing sensitive information such as your name or mobile number may require identity verification. For such updates, contact the support team directly.

Click the "Forgot password?" option on the login page. Enter your registered mobile number or email and a reset link or OTP will be sent to you. Use it to set a new password. If you have further trouble accessing your account, contact krikey support.

No, each person is allowed only one account at krikey. Creating multiple accounts from the same name, mobile number or device may result in those accounts being suspended and the balance being forfeited. Read the terms and conditions for details.

Yes, you can request to temporarily deactivate or permanently close your account. This is an important feature as part of responsible gaming. Visit the responsible gaming page or notify the support team for details.

The minimum deposit amount at krikey for any method is ৳200. This is the same for bKash, Nagad, Rocket and Upay. This same limit applies to all games, from slot games to live casino.

Log in to your krikey account, go to the deposit page and select Nagad. Enter the amount (minimum ৳200) and make the payment from your Nagad app or via USSD following the instructions shown. Once the payment is confirmed, the balance will be added to your krikey account.

Currently, deposits at krikey can be made through four mobile financial services: bKash, Nagad, Rocket and Upay. Rocket is the mobile wallet of Dutch-Bangla Bank. The minimum deposit amount is ৳200 for all methods.

First wait a few minutes, as there can sometimes be a slight delay due to network issues. If the balance still does not appear, contact krikey support with a screenshot of the payment including the transaction ID. The support team will verify and resolve the issue promptly.

Yes, bKash payments are generally credited to your krikey balance instantly. The balance appears in your account within a few seconds to a few minutes after the payment is successful. Depositing a minimum of ৳200 allows you to participate in both bonuses and games.

krikey offers a 120% bonus on the first deposit, up to ৳5,000. For example: deposit ৳8,400 and you will receive a ৳5,000 bonus, making your total balance ৳13,400 — however, to withdraw the bonus you must complete ৳5,000 × 20 = ৳1,00,000 in wagering. Contact support to ask about the bonus claim requirements.

Yes, krikey's support team is available 24/7 — seven days a week, around the clock. Support is available even during busy periods like the BPL season or the T20 World Cup. Feel free to reach out at night or on holidays whenever you run into an issue.

krikey has two support channels: Live Chat and Email. Live Chat gives you the fastest response — just log in to your account and the chat window will appear. For more complex matters, you can write in detail via email. There is no phone number.

Yes, the krikey support team can assist in both Bengali and English. Since krikey is built with Bangladeshi players in mind, reaching out in Bengali is perfectly fine. Ask your questions in whichever language you are comfortable with.

For a faster resolution, have the following information ready: your username, a description of the issue, the transaction ID (for deposits or withdrawals), screenshots (if any), and which game or section the problem occurred in. This helps the support agent assist you more quickly.

Absolutely. If you experience any issue in any game section — including Ezugi Live Casino or Fishing Disco — you can report it to support. Mention the game name, when the problem occurred, and any error message you saw.

For any questions about the krikey VIP program, weekly cashback, or tier details, contact support via Live Chat or email. Support agents can directly help you with your current VIP level (Bronze through Diamond) and cashback amounts.